Frequently Asked Questions
ORDER QUESTIONS
Why should I order from Candy Corner?
With all the online vendors out there, we understand it can be difficult to choose a reliable source for your candy and snack needs. Candy Corner offers an unbeatable selection of best-selling candy brands as well as unusual, hard-to-find options.
Benefits of ordering from Candy Corner include:
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- Fast, reliable shipping — most orders ship same or next business day, depending on the time the order is placed.
- Wide selection — we carry over 1,000 different candy and snack items. Shop chocolate, hard candy, sour candy, chips, popcorn, healthy snacks, and more!
- Low prices — we aim to offer wholesale prices to end consumers. Our strong, long-term relationships with candy and snack manufacturers allow us to pass savings on to you!
- Climate-controlled warehouse — any items that are susceptible to melting (i.e. chocolate) are stored in a large, refrigerated area of our warehouse. This helps items to remain fresh and in the best condition possible.
- Outstanding inventory management — our website is constantly updated to depict accurate inventory levels, so you can be sure that what you're ordering is in stock. We have a sophisticated system in place to ensure that any items near expiration are removed from our warehouse, so you will receive fresh product every time you order.
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Does Candy Corner have a minimum order requirement?
To keep our prices as low as possible, Candy Corner has a minimum order amount of just $24.99. The minimum order requirement excludes any shipping charges.
What forms of payment does Candy Corner accept?
We accept all major credit cards, including Visa, MasterCard, Discover, and American Express. We also accept Amazon Pay.
Can I place my order over the phone?
We currently do not accept orders over the phone, which allows us to keep our prices as low as possible. Please utilize our secure website to place your order.
Do you have any physical stores I can visit?
Candy Corner has a large warehouse/distribution center located in Carrollton, Texas, but we do not have any retail stores at this time. All of our delicious items are available to purchase online.
Why was my transaction declined?
Transactions can be declined if there is an issue with your credit card. The most common issue is a mismatched billing address (the billing address on your Candy Corner order does not match the billing address on your credit card). Other common issues include a lack of funds (if you're paying with a debit card) or an exceeded credit card limit.
Please note: if your transaction was declined, you may still see one or more pending charges from Candy Corner on your credit card statement. This charge will NOT go through; the charge will fall off of your statement automatically since it was declined.
SHIPPING QUESTIONS
How quickly will you process my order?
Orders that do not contain chocolate:
Non-chocolate orders placed Monday through Friday before 12:00 PM Central Standard Time will ship the same day. Orders placed Monday through Friday after 12:00 PM Central Standard Time will ship the next business day. Orders placed on the weekend (Saturday or Sunday) will ship the following Monday.
Orders that contain chocolate:
If your order contains chocolate, the shipment date will vary depending on your location and the day you placed the order. For warm-climate states, the following policies apply:
In order to prevent chocolate from melting, we avoid shipping chocolate orders on a day when the transit time includes a weekend. Even though we pack all chocolate orders with ice packs in insulated boxes, there is a risk of melting if the package sits on a hot delivery truck over the weekend. To learn more and see specific examples of chocolate processing times, review our Shipping & Icing Policies.
When will I receive my order?
Orders that do not contain chocolate will ship the same business day if the order was placed before 12:00PM CST. If the order was placed after 12:00PM CST, the order will ship the next business day.
If your order contains chocolate, the shipment date will vary depending on your location and the day you placed the order.
To learn more and see specific examples of chocolate processing times, review our Shipping & Icing Policies.
Depending on where you are located, you will receive your order anywhere from 1 to 5 business days after the order is shipped. Please check the map below to see an estimate of when you will receive your order.
How much does shipping cost?
Orders that contain chocolate:
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- Orders over $150 will ship for free via FedEx Ground, at no cost to you.
- A flat-rate shipping charge of $14.99 will be applied to orders under $150.
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Orders that do not contain chocolate:
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- Orders over $150 will ship for free via FedEx Ground, at no cost to you.
- A flat-rate shipping charge of $9.99 will be applied to orders under $150.
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How will my order be shipped?
All orders are shipped via FedEx Ground.
How will you ship my chocolate? Will it melt?
Any items that are susceptible to melting (i.e. chocolate) are stored in a large, refrigerated area of our warehouse. This helps items to remain fresh and in the best condition possible.
During the warmer months (typically April through September), we will ship your chocolate item(s) in insulated boxes with ice packs. All chocolate items are typically heat-sensitive, particularly premium brands of chocolate such as Lindt® and Russell Stover®.
Please note that Candy Corner will not be responsible for any chocolate items that melted during transit. We will not accept returns or refunds for any melted chocolate items, unless the chocolate melted due to an issue with UPS (i.e. there was a delay with UPS and the order took longer to arrive than expected). To ensure your chocolate items do not melt, please review our chocolate ordering recommendations.
ORDER ISSUES
What is your return policy?
To protect our customer's health and safety (and comply with the Food & Drug Administration [FDA] policies), Candy Corner does NOT accept any edible or consumable items for a refund or return unless the item is defective or has been damaged in transit. Items that were damaged during transit due to weather conditions are NOT eligible for a refund or return. Please note that Candy Corner will not be responsible for any chocolate items that melted during transit. We will not accept returns or refunds for any melted chocolate items unless the chocolate melted due to an issue with FedEx (i.e. there was a delay with FedEx and the order took longer to arrive than expected).
For shortages or damages, please contact us within 48 hours of receipt of goods. Please include your order number and details about the damaged product, including pictures. Please retain all packaging materials, including the shipping carton, until your issue is resolved. We will respond quickly with instructions for how to proceed.
You can review our complete return policy here.
I received the wrong item. What should I do?
You have 2 options: you can receive a full refund for the incorrect item, or we will ship replacement product to you at no cost to you.
To proceed, please contact us within 48 hours of receipt of goods. Please include your order number and details about the incorrect product, including pictures. Please retain all packaging materials, including the shipping carton, until your issue is resolved. We will respond quickly with next steps.
I'm missing an item from my order. What should I do?
It's possible that your order was shipped in more than one shipping box, in which case your missing item may still be in transit to your location.
Assuming that is NOT the case, you will have 2 options: you can receive a full refund for the missing item, or we will ship replacement product to you at no cost to you.
To proceed, please contact us within 48 hours of receipt of goods. Please include your order number and details about the missing product, including pictures. Please retain all packaging materials, including the shipping carton, until your issue is resolved. We will respond quickly with next steps.
When can I expect my refund?
A refund will only be issued if one of the following scenarios applies:
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- One or more items in your order is missing.
- You ordered (and paid for) multiple units of an item and you received fewer units than you ordered.
- You received a different item (different SKU) than the item you ordered.
- The items in your order arrived crushed or punctured (excluding damage that occurred due to weather conditions during transit).
- You received product that is defective or past its expiration date.
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Assuming your issue falls under one of the scenarios listed above, we will issue the refund to your credit card immediately. Depending on your bank, it may take anywhere from 3-10 business days for the refund to be applied to your debit or credit card.